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November 23, 2007

Have a great day!

7:14:57 PM System You are now being connected to an agent. Thank you for using Dell Chat
7:14:57 PM System Connected with SMB_Cecilia_167655
7:15:02 PM Rob How do I get my computer to go into the BIOS setup when I reboot?
7:15:07 PM SMB_Cecilia_167655 Thank you for contacting Dell’s Small and Medium Business Hardware support, my name is Cecilia. How can I help you?
7:15:12 PM Rob How do I get my computer to go into the BIOS setup when I reboot?
7:16:12 PM SMB_Cecilia_167655 Could you verify the model of the computer?
7:16:49 PM Rob i put in the Service Tag. Can you get it from that?
7:17:18 PM SMB_Cecilia_167655 I have that it is a Dimension but doesn't show the model number
7:17:24 PM Rob Classic.
7:17:28 PM Rob Fine system.
7:17:38 PM Rob A dimension. In other words, it's a computer.
7:17:42 PM Rob Well, that's a start.
7:18:18 PM Rob It's a Dell Dimension XPS B866.
7:18:18 PM SMB_Cecilia_167655 Could you verify the express service code please?
7:18:33 PM Rob I already put in the Service Tag.
7:18:48 PM SMB_Cecilia_167655 Thank you.
7:19:09 PM Rob Earlier, someone told me to hit F2. That didn't work.
7:19:29 PM SMB_Cecilia_167655 To enter to BIOS you need to hit repeatedly F2 as the Dell logo appears,
7:19:36 PM Rob Which logo?
7:19:49 PM SMB_Cecilia_167655 If it doesn't work, please turn off the computer and try again.
7:19:52 PM Rob I did hit it repeatedly. I hit it so many times that it thought the keyboard was stuck.
7:20:04 PM Rob What does the Dell logo look like?
7:20:08 PM Rob I think there are two.
7:20:18 PM Rob First, a planet earth shows up with www.dell.com....
7:20:29 PM Rob then, after that, there's another dell logo before ME shows up.
7:20:49 PM SMB_Cecilia_167655 Most dell computers have a splash screen at startup, in your case it will be the first you see
7:21:01 PM Rob ok. F2 is the plan, huh?
7:21:24 PM SMB_Cecilia_167655 Yes, that's the way to enter BIOS,
7:21:29 PM Rob ok.
7:21:40 PM Rob will try again. if doesn't work, computer goes into the lake.
7:21:54 PM SMB_Cecilia_167655 Unless it is different in your system. In this case you need to look at these splash screens you have.
7:22:06 PM Rob splash screens don't say jack.
7:22:19 PM SMB_Cecilia_167655 It will say "Press F_ for system setup" or another message like this.
7:22:26 PM Rob never see that.
7:22:28 PM Rob never.
7:22:38 PM Rob would take all the guesswork out of it.
7:22:46 PM Rob that's what a legitimate computer company would do...
7:22:53 PM Rob give you some clue as to how to enter the BIOS.
7:22:57 PM Rob Not Dell though.
7:23:04 PM Rob Just feel your way through the dark and pray.
7:23:21 PM Rob Like hunting for the light switch in a peruvian bathroom.
7:23:50 PM SMB_Cecilia_167655 Rob, you’ll be receiving a transcript of our conversation via email. If you require assistance in the future, please visit us online at www.Dell.com/SmallBusinessChat or call 1-800-456-3355. Is there anything else I can help you with today?
7:24:09 PM Rob you can help me carry this piece of trash to the lake when you get off work.
7:24:35 PM SMB_Cecilia_167655 All right.
7:24:40 PM Rob l8r
7:24:45 PM SMB_Cecilia_167655 We do appreciate your business. Thank you for choosing Dell. Have a great day!