Peenie Wallie

> If you have been using "@worldnet.att.net" in your email address you must
> change your email ID to "@att.net" and should notify all your contacts of this
> change."

And this is a good reason why you should never use @yourISP as your primary e-mail address.

Get your own domain name, or a free e-mail account from Yahoo, Google, or even (Allah forbid) whatever they're calling HotMail nowadays.

Yeah, I did catch that part Robert. Thanks for pointing it out though. My buddy uses the @att.net, so this should not affect him I'm thinking. :)

I originally signed up for AT&T Worldnet years ago, but have since switched to AT&T Webmail. I also received this same email message...do I also have to switch over to AT&T Dial Internet?

Dora,

Yes. You do have to follow the link and switch over, but your email address won't change. As best as I can tell, there really is no change to speak of. Just that your private information is going from AT&T to a merged AT&T/Yahoo entity.

You just have to follow this link http://help.att.net/migration.html for instructions on how to move your account over. (There may be something sinister/nefarious to this whole migration, like a change in the service agreement, bandwith and/or data limitation changes, etc, but I've not been about to figure out what, exactly is changing other than the company name/service name at this point.

Good luck.

AT&T has in the past, instructed users not to provide bank or credit card info in response to email requests since they (ATT) already have that info and would not need to request it again. This migration process asks for credit card info. Dont they already have it? How do I know this is legit?

Charlie,

Your questions/concerns are valid. I called the number in the email, and they answered the phone as AT&T. My assumption was that it was legit. However, it could be a scam, I suppose. I'm not 100% certain. I didn't realize they asked for your credit card information again. This is news to me. If I were you, I'll call the phone number on your statement from AT&T and verify with them that this is legit.

Rob K.

Yah right, call a phone number listed on their bills.....and expect someone to know what is going on??? I've been working on this very thing for the last hour as I too don't believe that I should need a credit card number for anything involved in this change. They send me a bill today. They should send me a bill tomorrow.

And the link they give you is a JOKE! "It's easy" they say..... They tell you to sign up as an "Existing Member"..... there is no option to do this on ANY page I have found thus far.

I've been transferred to phones that are magically closed at 4:00, transferred to "no one answers at this number" and "no number could be found for that response" which had to have been someone forwarding my call into oblivion.

I would like to give them my money, but not this way! Time to write a letter to the Vice President of ATT Customer Service, Internet Services. Tell him that this little nefarious group known as "Your AT&T Internet Services Customer Care Team" is a bunch of morons.

Stupid internet.....

Cheers!
Steve

I got a letter in the mail from ATT.net with a disk to use to put new software for the AT&T Dial. So it is legit. But my thing is that they seem to also be doing away with the free personal webpages. I have a webpage that I set up with AT&T.net and I get no ads or anything on it. So what, now, even though I will still be a customer of their internet service, I will no longer get a free webpage?
I will have to go to close and setup all my pages again on some other free website site and then get ads all over the place?? That will stink if that is what they will do.

I've had my service going back to the beginning having worked for AT&T for more than two decades. This is an extraordinarily customer un-friendly operation operation now. Try calling for information. After an endless trail of endless options, when you do get to "technical support" - it seemed to be the only place where you were not sent to another round of menu options, you find yourself placed on hold, being informed that the next available person will be in "60 minutes."
If this is a migration to some sort of at&t/yahoo collaboration, then this says a lot about yahoo. And frankly, going to a naming scheme that uses "dial up" in its title - are you kidding me - next we'll be told to get access, please visit the phone booth on the street corner.
Of course this is not the "AT&T" I knew anyway...that company is gone...this is "at&t"...SB ate the parent and got the name but apparently they brought their their "local bell" mentality along with them. Pretty words, poor service.

I got the email warning. I got the CD in the mail. I called the company from the number I found on the homepage in order to check its legitimacy and the guy in India said the "Dial" thing was just a name change. I went through the steps and downloaded and installed the program. Yes, it required credit card info and the last four digits of my ss number in addition to "new" q&a's for security purposes. Then it explained that I may be billed additionally for "long distance access" to some numbers it must "dial up." Anyway, it didn't work. I don't have a phone line!! My connection is through cable. So I'm dropping this and going to gmail or something different. I have always had the att.net designation, not "worldnet.att.net. My friend also has the att.net designation and she never received this email warning from att. I also get a warning box about the "migration" when I first try to go to my att home page. Very strange.

I am on flat rate of $7.95 any connection plan, since I am using broadband internet access thru my cable tv. Do I still need to do the transfer?

Tried to call AT&T but can't handle the long wait and the chat does not work at all. I have used chat in the past but seems to have a broken link.

I finally made contact with AT&T chat, I do have to register at www/att.net /att795. Since my plan is $7.95 connection plan using another provider (my cable tv- broadband). I was able to complete my transfer, don't how it is going to work. I did not load any AT&T software, I think I will be OK. Standby....

Although the moving of the account was fairly simple (and like most of you I haven't had worldnet in my address in years), worldnet does appear in the POP/SMTP information for my email account (not talking about the address but rather the account properties)in Outlook and in the Host name and SMTP on my iphone. What to do about that?

Of course, the link didn't work, so I called ATT. First time I was on hold for 27 minutes - the got a recorded message that my "call couldn't be processed" and to please call back. Second time I was on hold for 58 minutes before the call just disconnected.

That did it! Bye-Bye ATT -- I'm moving my email over to Apple's MobileMe. Who needs to put up with ATT's crap when Apple has GREAT customer service/support??

From what was going on, when making the switchover myself. It looks to me like AT&T may be dumping their dial-up users off on Prodigy. Well, Prodigy with a AT&T front end. Various pages loading in the switchover said things like "att.prodigy.net" etc...

Whatever is going on, it's a total mess. I made the switchover some time ago, but I keep getting personalized emails telling me I'm going to loose everything if I don't make the switchover. And I am not able to log on at any of the AT&T sites to verify I've been moved. "invalid email" Though I am dialing in through ATT Dial's new software, and can check my email via thunderbird just fine.

Also, is it just me, or did the first rambling emails from ATT about this back in mid december, make no coherent sense. Almost like they were written by one of those spam bots

We have been trying to comply with the ATT migration instructions. Years ago we used a dail-up connection. We have since purchased a wireless access card, from an ATT store, and haven't used dail-up since. We cannot access the 1595 ste to move our account. When we call the phone number given, we recieve a voice message that it will be 19 min. before we can be helped, no matter how long we' been holding. All of our phone time is cellular. HELP.

This deadline is fast approaching and latest email asking for username and password includes what I have always used as my primary "red flag" identifier: a serious grammatical /typo error: "Due to the congestion in our AT&T Internet servers, will would be terminating all unused accounts..." Not a real confidence-builder. But I'm beyond fear and anxiety--I am assigning a friend, a managing director at UBS, to call someone really sernior at AT&T and suggest that if there isn't better technical support on this, he will suggest UBS and other finanical institutions will need to consider their bulk Blackberry plans, which are all my company policy assigned to AT&T. I will report back on this strategy.

I have tried calling the 800 number for assistance, on hold for over 90 minutes no response. Can't get past the enter your credit card part, do not pay my bill this way now and prefer not to enter my information. Cannot continue. Any suggestions. Cannot reach a "real" person for help in moving this over.

Okay, now I'm nervous. I do not want to put my credit card info into the field. And when they ask for my birthdate and zip code, it's all about the future ads I'll be pummeled with; my radar goes up when I see typos also. This is weird on so many levels. "Dial up?" I started calling weeks ago and got what everyone has - a 60 minute wait. ??
Such bad service, why would any of us want to switch? The deadline has already been extended once. How do I switch it all to my MobileMe account, anyone?

In my area AT&T said to either switch to ATT dial-up, or to keep DSL to switch to COVAD (maybe not such a bad thing), or go with another internet provider. To "keep" the old email address one has to change it (?!): drop out the worldnet part, so now @att.net. This works if switch to COVAD - and maybe also still works if switch to 3rd party internet provider?
My question is: does one have to notify each correspondent individually of new email address (as ATT says), or can this be done automatically somehow?

This has been the transition from hell. 1. I get an email that looks just like a phishing scam "you MUST do blah blah", so I ignore it, of course. Then I got another. 2. I tried to call Worldnet service to verify if this was real-- never could get a human. 3. I get the letter, so may this IS real. 4. I try to follow the steps outlined in the letter, of course it doesn't work. 5. Chat session, no help. 6. Chat session, no help. 6. Called ATT, DID get a human, he said I was transitioned successfully. All done, right. WRONG! 7. Couldn't access my account with dialup (why I have it in the 1st place). Yet another call, and guess what? They changed the access numbers and all the help pages. {in the meantime, ATT/Yahoo is changing their websites, so something that worked yesterday, doesn't today} All done, right. Nope! 8. I can dialup, but can't access the POP server, seems their 'help' webpage doesn't reference the right POP3/SMTP servers. 9. Today was more calls and two chat sessions. Am I done? Don't know, cuz I'm too friggin tired to screw with it anymore. What a relaxing, happy Sunday afternoon, NOT!

Bob
MIT'76
Yes, I've been horking with computers since
before the rocks hardened.

I already was an att.net user but was purged anyway when they flushed worldnet services down the internet toilet. Was on hold, talking to uninformed techies with heavy foreign accents for over 12 hours over 3 days after att.net stopped serving me. Last person I spoke to was a supervisor named "Jason" who informed me I was purged and all my email addresses, unopened messages and data had been deleted because I had not done the migration from worldnet and there was nothing I could do to recoup this information. Att apparently plans to continue to bill my credit card even though they have terminated my internet services. This is fraud!!

I just got my new webpage from att.net. It is the worst!!!!! I just spent 1 hour on the phone to finally be told that I CANNOT have my old page back. This is so different and difficult to work. I hate it. They will not even give me a number to call and complain. They are a PHONE company, are they not??? It has been a day in hell. Does anybody know if you can get the old worldnet page using cable? This is for Bob MIT'76 The number they just gave me to cancell was 1866 722-3425 Try it!