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July 13, 2010
Facebook Account Disabled
For some reason, Facebook disabled Jennifer's account. I'm trying to understand what happened, so I start trying to contact Facebook. Hahahaha. Good luck with that. Facebook does not have a customer support team, apparently. I looked everywhere on their website. It's not possible to contact the little hermaphrodites. No online chat support. No email address. No phone number. Nada.
Today, I broke down and called their corporate headquarters. The first option in their phone tree is "Press 1 for Customer Support" and I press 1 and I'm thinking...that's more like it. And, it tells you, "We don't offer customer support. Goodbye." I'm not making this up.
So I googled for about 2 days and finally found this.
If you go here and click "Expand All", you'll at least see where they admit it's possible they secretly deleted your account for no reason and without any notification. Nice.
Go to http://www.facebook.com/help/?page=45 and click "Expand All".
There's a little hyperlink that's easy to miss. It says "If you believe your account was disabled by mistake click here".
Clicking this link takes you to http://www.facebook.com/help/contact.php?show_form=disabled.
Alternately, you can send an email to either of the email addresses listed below and plead for mercy:
So, I filled this out and submitted it today. Hopefully I won't have to drive to California, but I'm not against the idea. Not providing customer support is no way to run a business.
Posted by Rob Kiser on July 13, 2010 at 9:35 AM
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