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November 30, 2010
Get Some
Thank you for your patience! An AT&T customer service representative will be with you shortly.
You are now chatting with 'Kristen James'. I am sorry you are having this issue. I can assist you. As the security of your account is important to AT&T, I must verify your account information. Please provide the account holder's first and last name as it appears on the account, last four digits of the account holder's social security number or the security pass code if one has been set up previously on your billing account.
Rob: ping
Rob: hello?
Rob: caller are you there?
Kristen James: Thank you. One moment please.
Kristen James: I apologize for the delay.
Kristen James: I am sorry, that does not match the name on the account. Please provide the name on the account exactly as it appears on the account.
Rob: Rob Kiser
Kristen James: Thank you. One moment please.
Kristen James: Your password for online account manager has been reset. You will receive a security email from your AT&T online account to notify you that the password for your online account has been changed. You will receive an additional email containing the 6 digit temporary password. Please enter the 6 digit temporary password exactly as it appears in the message when you attempt to login, and let me know if you are able to log in before we end this chat session. I have sent the temporary password to xxx@wispertel.net.
Rob: why didn't it send it to me before when I tried to reset it on the website?
Kristen James: I am sorry, I do not have access to that information.
Rob: you've never tried using the website?
Kristen James: I have my administrative access to reset your password.
Rob: you've never tried using the website?
Kristen James: Yes, I have my own AT&T account and online account manager.
Rob: well, just so you know, if I try to reset my password using the website, it doesn't send me an email with my password.
Rob: my guess would be that a good portion of your communications are related to this issue.
Kristen James: You are absolutely correct, Mr. Kiser. I will be sure to pass this information to my supervisor. We need all the examples we can get to correct any issues our site may have. Thank you.
Kristen James: Have you been able to log into your online account manager?
Rob: it actually has directions on how to retrieve your password via snail mail, but not email. You should check out your website some time. Could be rewarding.
Kristen James: Were you able to log in to your account?
Rob: i haven't tried yet. Still trying to get over how fvcked up your website is.
Kristen James: Please use the below link to log in.
Kristen James: http://www.att.com/mywireless
Kristen James: Have you been able to log into your online account manager?
Kristen James: I have not noticed any activity from you. Do you wish to continue to chat?
Rob: i'm trying to sign in now...
Rob: how do i pay my bill online?
Rob: hello?
Rob: did you fall asleep on me?
Kristen James: I apologize for the delay.
Kristen James: Have you been able to log into your online account manager?
Kristen James: - To make a payment on your account please click on the Bill & Payments link.
Rob: yes but precious little else
Kristen James: Is there anything else regarding online account access that I can assist you with?
Rob: maybe
Kristen James: Sure thing, what is your question?
Rob: still trying to sign into your lousy website...might be the worst website ever designed...
Kristen James: I see that you have set a new permanent password.
Rob: i'm ready to kill myself at this point...
Kristen James: Mr. Kiser, please, don't say that. I am here to assist you. What error are you receiving in logging into your account?
Rob: oh my god i just made a payment successfully and it only took me like about an hour.
Kristen James: Excellent! Your service is now restored. Please be sure to power your device off and back on.
Posted by Rob Kiser on November 30, 2010 at 5:10 PM
Comments
I spent 3 HOURS on the phone with Tracfone today. AAACKKK!!!
Posted by: hob on November 30, 2010 at 10:33 PM