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April 18, 2011
The Aren't the Drones We're Looking For
Still trying to return my laptop to the minions at Sony. Woman today wants to know my Service Tag number and Serial Number and I explain to her that I don't have access to the laptop. It's not in my hands. I have no way of knowing what the Serial Number and Service Tag are. I dunno these things.
But I assure her that Sony knows them. They know what my Service Tag number is and my Serial Number is. And the fact that she doesn't know them is not my problem, as Sony knows this information for sure. That much is a fact. You don't ship products via FedEx across the continent and then not know what you sent them. That's not reality. That's not how businesses operate in 2011. Now, I don't doubt that she doesn't know these details. But that doesn't mean that someone at Sony doesn't know. Someone there does know, and she's just too stupid to realize this.
Why are you returning it sir?
Because y'all tricked my 13 year old daughter into attempting a data recovery that resulted in me losing 10,000 photos from a 10 day safari across the Hawaiian Islands.
So, finally she tells me that she'll hand me over to Sony Style Customer Care. But that I'll have to troubleshoot the PC with them before I can return it. I assure her on no uncertain terms that I'll not troubleshoot the laptop with Sony or anyone else. I'm not interested in trying to make it work. That's not in my pay grade.
I'm going to put this thing in a box and send it back to them and if they're not careful, I'm going to soak it in pig's blood before it leaves the compound.
So, we can do this hard or easy, but this thing is going back to Sony Style and I'm getting my money back. I don't give a tinker's damn whether they can get it working or not. It's none of my concern.
Reference Number: E50134209
Purchase Date: 3/21/11
Order Number: ST11032200448
Model Number: VPCYB15KX/S VAIO® Y Series Laptop
Finally, she connected me with another woman that said that, not only would they refund me the cost of the laptop, but they'd refund the cost of the expedited shipping as well. I assured them that I'd never deal with Sony again.
Reference Number: 110418-017715
Credit Amount: $631.79
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Hello, Rob
We're sorry to see you return your merchandise.
Order Number: ST11032200448
RMA Number: R-ST11032200448-412
The following item(s) have been authorized to be returned:
Product: VPCYB15KX/S VAIO® Y Series Laptop
Per Unit Price: $524.99
Quantity to return: 1
Tax: $15.22
Total Estimated Price: $540.21
Return Reason: Defective Product
-------------------------------------
Dear Rob,
Thank you for choosing Sony Style. We appreciate your business.
Your credit request has been processed as follows:
Original Order Number: ST11032200448
Credit Order Number: A-ST11032200448-413
Credit Amount: $91.58
Credit Date: 04/18/2011
Please note that it may take 1 to 2 billing cycles for the credit to be visible on your credit card statement.
Thank you,
Sony Style Concierge
------------------------------------------
Dear Rob,
Thanks for shopping with Sony!
I'm sorry for the difficulties you experienced with your SonyStyle order, and I'd like to make your return as easy as possible. You will receive a separate email from Federal Express with your prepaid return label, but for your convenience I have also supplied the link for you to access this label immediately:
Online Label URL: https://www.fedex.com/OnlineLabel/login.do?labelUserCdDesc=ROBKISERRO&labelPasswordDesc=5HpB4JzpfX
Please be sure to return your items before the 14-day label expiration date.
Just put all items back in their original packaging, attach the shipping label to the box, and drop it off at your local FedEx office. Please keep the return tracking number for your records.
Once we receive your items, we will process a refund. This can take 7-10 business days from the date the warehouse receives your return and the credit will appear on your credit card statement within 1-2 billing cycles.
You can also check the status of your credit anytime by logging onto www.sonystyle.com and clicking on My Account then "Order Information". Simply click on your accommodation number R-ST11032200448-412 to see if it is listed as credited.
If there's anything else I can do to help, just let me know.
Thanks again for choosing Sony!
Mary Rose T
Sony Customer Care
www.sonystyle.com
Posted by Rob Kiser on April 18, 2011 at 6:16 PM
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